Return Policy
Thank you so much for shopping with BKO! 🤍 We want you to love everything you order. If something isn't right, here's how we can help.
The basics
- Returns and exchanges must be requested within 30 days of your delivery date.
- Email us at info@bkolashclub.com with your order # and a quick note about what's going on.
- Digital products (online courses, guides and downloads) aren't eligible for returns or refunds.
- Items bought on sale, with a discount code or marked final sale aren't eligible for returns or exchanges. (If one arrives damaged or isn't working, we'll still take care of you; see below!)
Changed your mind?
No problem! Full-price items can be returned or exchanged if they're unused and in their original packaging.
- Email us with your order # and the item(s) you'd like to return or exchange.
- We'll send you an invoice for the return shipping label. Once it's paid, we'll email you a prepaid return label.
- When your package arrives back with us and passes inspection, we'll refund your item(s) to your original payment method. Refunds are usually processed in 1–3 business days, and can take up to 5 business days to show on your original payment method.
Please note: original shipping isn't refundable, only the items.
Exchanges
Exchanges are available for items that are currently in stock. Follow the same steps as a return, and we'll ship your new item as soon as the original arrives back with us. If there's a price difference, we'll send you an invoice or refund the difference.
Damaged, defective or not working?
We're so sorry! Email us within 30 days of delivery with your order # and a few photos or a short video showing the issue. Once we take a look, you can choose a free replacement or a full refund, and shipping is on us. No need to send the original back!
Lost, stolen or delivered but not received
Lost in transit? If your tracking hasn't updated for 7 days (US) or 14 days (international) and your package never arrives, you can choose a replacement or a refund.
Marked delivered but can't find it? Check with your neighbors, building mailroom or front desk, and your local post office first, since packages sometimes turn up a day or two late. Still missing after 2 business days? Email us within 14 days of the delivery date with your order #, and we'll take care of you with a one-time courtesy replacement or store credit. If you added shipping protection, we'll file the claim for you. Packages marked delivered aren't eligible for a refund. See our Shipping Policy for details.
Wrong address?
Please double-check your shipping address at checkout! If a package is returned to us because of an incorrect address, we're happy to reship it for an $8.50 shipping fee, or refund the items.
Questions? We're always happy to help: info@bkolashclub.com
Vicki & BKO Team